Returns & Exchanges
At Java House, we want you to enjoy every sip and bite; if you are not completely satisfied with your order, we offer a 14-day return window for unopened non-perishable goods and prompt resolutions for any quality concerns.
Contact Support
Email our customer care team within 14 days of receipt with your order number and a brief explanation of the issue.
Verification and Approval
For perishable items or quality issues, please include a photo of the product and the packaging for our quality control team to review.
Return Shipment
Once approved, securely pack the items in their original packaging and use the provided prepaid shipping label to send them back to our warehouse.
Refund Processing
After we receive and inspect your returned items, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing